Medical Transportation in Atlanta, GA

Serving the city from a DeKalb base

Our vehicles run out of 297 Candler Rd in Decatur, on the east side of the metro. That geography is deliberate: it puts the DeKalb medical corridor and the eastern half of the city within a short deadhead, so intown Atlanta trips get vehicles quickly and without an extended-area fee. Kirkwood, East Atlanta, Edgewood, Reynoldstown, Grant Park, and the neighborhoods along Memorial Drive and Moreland Avenue are routine daily runs for us.

We also serve Midtown, downtown, and the major hospital campuses across the city. Trips whose farthest endpoint sits beyond our primary fifteen-mile zone carry an extended-area fee, calculated once from the farther end and shown on your quote before you pay — never added after the fact.

What we transport in Atlanta

• Wheelchair van — $180 base + $9.60 per mile, for riders who stay in their chair or transfer to a seat
• Stretcher van — $420 base + $13.20 per mile, two-person crew, for stable patients who must lie flat
• BLS ambulance — $450 base + $15 per mile, medical escort included, for patients needing monitoring
• $100 minimum on any transport, and no charge for time spent in Atlanta traffic

Traffic is our problem, not your bill

Anyone who has driven the Downtown Connector at 4:45 knows why this matters. We price on vehicle type and distance, not on elapsed time, so a backed-up I-20 or a closed lane on Ponce does not change what you pay. What it does change is how we schedule: we build realistic pickup windows around Atlanta's actual traffic patterns instead of quoting an optimistic arrival and then apologizing.

Common Atlanta trips

Hospital discharges to home or to a skilled nursing facility. Dialysis runs on standing three-times-a-week schedules. Rides to specialists in Midtown and around the major campuses. Physical therapy and oncology series where the same trip repeats for weeks. Senior transportation for riders who cannot manage a sedan and a curb.

Every ride includes door-through-door assistance, a comfort package with a blanket and bottled water, and one free companion. Optional add-ons are Lift Assist at $75, an Extra Stop at your vehicle's base fare per stop plus the added mileage, and additional companions at $25 each.

Payment in Atlanta

Non-emergency medical transportation is a private-pay service here. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips. Coverage depends on the patient's plan and is never guaranteed, and we do not bill Medicaid. Heart2Heart does not accept Medicaid under any circumstances.

Private-pay trips are paid by card; call dispatch at (678) 696-1583 with payment questions. Riders with recurring trips should ask about membership plans, which bundle covered rides at a lower cost per trip.