Medical Transportation in DeKalb County, GA

County-wide coverage from the center of it

DeKalb County is where Heart2Heart does the majority of its work. Our base on Candler Road in Decatur sits close to the population center of the county, so vehicles reach most DeKalb addresses quickly and most trips fall inside our primary fifteen-mile zone — meaning no extended-area fee for the great majority of county residents.

That includes Decatur, Avondale Estates, Scottdale, Clarkston, Candler-McAfee, Belvedere Park, Tucker, Stone Mountain, Pine Lake, North Druid Hills, Brookhaven, Chamblee, and Doraville, plus the intown DeKalb neighborhoods along the Atlanta line.

The DeKalb medical corridor

The county's care map is dense and we run it every day: the Emory Decatur Hospital campus and the specialist offices clustered around North Decatur Road and Church Street, dialysis clinics spread from Decatur out through Stone Mountain and Tucker, skilled nursing and rehabilitation facilities across the county, hospice providers, and the senior living communities in and around Decatur and Tucker.

Because these destinations repeat, so do our routes — which is a practical advantage for riders on recurring schedules. A standing dialysis booking or a weekly physical therapy series runs on roads and buildings our crews already know.

Vehicles and rates

• Wheelchair van — $180 base + $9.60 per mile, lift-equipped with four-point securement
• Stretcher van — $420 base + $13.20 per mile, two-person crew, for stable patients who must lie flat
• BLS ambulance — $450 base + $15 per mile, trained medical escort included
• $100 minimum on any transport; door-through-door and one free companion always included
• Optional: Lift Assist $75, Extra Stop at one vehicle base fare per stop plus the added mileage, additional companions $25 each

Extended-area trips and the sixty-mile line

Some DeKalb residents travel well outside the county for care — a specialist north of the perimeter, a facility in another county, a family home an hour out. Those trips are welcome. An extended-area fee applies when the farthest end of the trip lies beyond our primary fifteen-mile zone, and it is calculated once, on the farther endpoint, never charged twice for a round trip. Beyond sixty miles we stop auto-quoting online and give you a proper custom price by phone.

Paying for transport in DeKalb County

Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips. Coverage depends on the patient's plan and is never guaranteed, and we do not bill Medicaid. Heart2Heart does not accept Medicaid under any circumstances; Georgia Medicaid members receive rides through their plan's transportation broker.

Private-pay trips are paid by card; call dispatch at (678) 696-1583 with payment questions. Membership plans bundle a set number of covered rides each month, which is worth pricing out if someone in your family rides weekly.