Medical Transportation in Decatur, GA

This is our home city

We are not a metro-wide operator who happens to take Decatur calls. Our vehicles are based here, on Candler Road, and Decatur is where our crews know the streets, the apartment complexes with difficult entrances, the clinics with hard-to-find patient drop-offs, and the residential blocks where a stretcher has to come out the back.

Practically, that means two things for Decatur riders: response times are the shortest we offer anywhere, and no extended-area fee applies, because every Decatur address sits well inside our primary fifteen-mile service zone.

Neighborhoods we serve daily

• Downtown Decatur, Oakhurst, and Winnona Park
• Candler-McAfee, Belvedere Park, and the Candler Road corridor
• Avondale Estates and Scottdale
• The Emory Decatur Hospital area and the North Decatur Road medical offices
• East Lake, Kirkwood, and the East Atlanta line

The trips Decatur riders book most

Dialysis is the biggest single category — standing three-times-a-week schedules to clinics across DeKalb County, with the same reliable service every treatment. Right behind it are appointments in the Emory Decatur Hospital area and along North Decatur Road, hospital discharges to homes and skilled nursing facilities around the city, and senior transportation for riders who simply cannot manage a car door and a front walk anymore.

Every one of those rides includes door-through-door assistance, the comfort package, and one companion riding free. Lift Assist is available at $75 when a rider needs hands-on transfer help, an Extra Stop costs one vehicle base fare per stop plus the added mileage, and additional companions are $25 each.

Decatur pricing

Short local trips are where our rate structure works in your favor: $180 base plus $9.60 per mile for a wheelchair van, with a $100 minimum, keeps a cross-Decatur medical trip genuinely affordable. Stretcher transport is $420 base plus $13.20 per mile with a two-person crew, and a BLS ambulance with a medical escort is $450 base plus $15 per mile.

These trips are private pay. We do not accept Medicaid under any circumstances. Private-pay trips are paid by card; call dispatch at (678) 696-1583 with payment questions. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips. Coverage depends on the patient's plan and is never guaranteed, and we do not bill Medicaid. Rides booked and paid for directly on this website are paid by card at booking.

Same-day service in Decatur

Because we dispatch from inside the city, same-day requests in Decatur are the ones we can most often say yes to — an unexpected discharge from Emory Decatur, a treatment that got rescheduled, a caregiver whose car will not start on a dialysis morning. Call dispatch and we will tell you what is genuinely available today rather than taking a booking we cannot keep.