Senior Transportation in Decatur, GA

No forms, no waitlist, no eligibility interview

Subsidized senior transportation programs do real good, and if one works for you, use it. But most of the families who call us have already been through the process: an application, a determination, a schedule that requires booking a week out, and a van that arrives sometime within a two-hour window. When you have a 9:15 appointment across town, that is not transportation — it is a lottery.

Private booking removes all of it. There is no qualification step. You are not proving income or disability status to anyone. You pick a time, you see an exact price before you book, and a vehicle comes. That is the entire trade: you pay for the ride, and in exchange you control the schedule.

Built for how older adults actually move

Our drivers are trained for the parts of a trip that a rideshare driver is not. The uneven front walk. The apartment building with a heavy exterior door and a long lobby. The transfer into the seat when a hip does not cooperate that morning. Door-through-door assistance is standard — we come inside to get you and we walk you all the way in at the destination.

The comfort package is standard too: a blanket, climate control set the way you want it, and bottled water. Small things, but they are what makes a ride bearable for someone who is cold, in pain, or anxious about the appointment ahead.

• Door-through-door assistance at both ends of every trip
• One companion — spouse, adult child, or caregiver — rides free
• Wheelchair-accessible vehicles with lifts and proper securement
• Lift Assist available at $75 when hands-on transfer help is needed
• Extra Stop for a pharmacy or grocery stop on the way home — each stop adds your vehicle's base fare plus the added mileage

Not just medical appointments

Most of our senior riders book medical trips — the cardiologist off North Decatur Road, physical therapy, an eye appointment, lab work near the Emory Decatur Hospital campus. But a wheelchair-accessible ride with someone who will help you inside is useful well beyond the clinic. Riders book us for a family gathering, a place of worship, a grandchild's event, or a visit to a spouse in a care facility across DeKalb County.

What families should know about paying

Senior transportation is a private-pay service. Heart2Heart bills insurance for medically necessary transports such as dialysis, wound care and emergency-department related trips. Coverage depends on the patient's plan and is never guaranteed, and we do not bill Medicaid. Rates are the published ones: $180 base plus $9.60 per mile for a wheelchair van, with a $100 minimum, and higher rates for stretcher or ambulance transport if those are needed.

Adult children often set up the payment while a parent rides — that is common and easy to arrange. Private-pay trips are paid by card; call dispatch at (678) 696-1583 with payment questions. For a parent with several appointments a month, a membership plan bundles covered rides at a lower cost per trip and removes the per-ride payment conversation entirely.

Serving Decatur and the surrounding DeKalb communities

Our base is on Candler Road in Decatur, so this is our home ground: downtown Decatur, Oakhurst, Winnona Park, Candler-McAfee, Belvedere Park, Avondale Estates, Scottdale, and the senior living communities across DeKalb County. Trips into Atlanta for specialists are routine, and addresses past our primary fifteen-mile zone carry an extended-area fee shown on your quote before you pay.